Terms
Timothy's reserves the right to sell to any potential customer by requiring specific business credentials under their specific company name.
A copy of your business license, state sales permit, and or a copy of a business check will be required to process an order directly from this website. Your business must qualify as doing business within the related industries of the gift, furniture, and or design industries.
A field sales representative maybe required to visit your physical business location to qualify you to purchase our products. Timothy's Fine Art, Inc. will and must maintain its healthy market to those businesses in business to resell our quality made products. Dealers within your territories can be made available by calling in to our customer service department at 501-625-7030.
Orders for new accounts are to be prepaid by check, money order, or credit card (Visa, MasterCard, & American Express accepted).
NOTE: For orders prepaid by credit card, credit card will be charged at time order is placed into production, approximately 7-14 days before shipment.
Net 30 terms are available upon receipt of a complete credit application and approval. To avoid delay of pending orders, prepayment will be necessary until credit approval process is complete and credit is granted.
Minimum Orders
The minimum order to open a new account is $400.00 wholesale. The minimum re-order for established accounts is $300.00 wholesale AND a minimum of two pieces of artwork.
Lead Time
Manufacturing is all processed to order by custom framing methods. Due to these special needs, production time is approximately 4-6 weeks from the date the order is received at our office via mail or FAX. We do our best to accommodate rush orders. (Lead-time will increase following show periods). For questions regarding status of order or product availability, call (888) 361-8484 from 8:30 a.m. to 5:00 p.m. CST, Monday through Friday.
Custom Orders
We welcome you to be creative and a little different than the rest. For custom work, please contact our Hot Springs office for details on costs, lead-time, terms and product design available.
Shipments
All shipments are shipped F.O.B. Hot Springs, AR. We ship FedEx ground unless shipment exceeds FedEx size and/or weight limitations; then shipment will be shipped motor freight. Refer to catalog for oversized shipping specifications. Shipment freight usually averages 16.5% to 18% of the total order. We add a 3% packing charge on all consignee freight shipments. Oversized items ship with a flat rate of $150 to $175 with orders up to $1000. Orders over $1000 are figured at the rate specific to the zone the item is being shipped.
Return/Replacement Policy
We make every effort to make sure your order arrives in the best condition. If an item is damaged in shipping or is defective, please notify us to make arrangements for replacement, repair or credit (credit is not given for freight) on your account. We do not issue cash refunds, All shipments should be inspected immediately upon arrival.
Report any losses or damages to us within seven days and notify the carrier. Save all damaged cartons until any claim is settled. No returns will be accepted without authorization.
Product Specifications
Moulding and mats are subject to change based on availability.
Website prices may change at anytime without prior notice.
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